Arkansas State University - Newport

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Student Complaint Log

College students are entitled to an accessible procedure for expressing dissatisfaction and communication with the administration to reconcile any college-related problems. Arkansas State University - Newport has procedures for addressing written student complaints and is proactive with respect to student concerns.

Students are encouraged to resolve college-related problems through the informal and formal grievance process. See the general steps below for resolving an issue. Please consult the ASU-Newport Student Handbook for more details on filing formal academic and non-academic grievances.

In addition to the formal grievance procedures, any written complaint, submitted via the electronic Student Complaint form; will be accepted and acted upon as long as it contains the student’s name, contact information, a general description of the grievance and expected outcome. The resolution of grievances can be conducted with students in person, through phone or online via ASU-Newport email.

Note: The Student Complaint Form and process is not to bypass the formal grievance processes for academic and non-academic issues.

CLICK HERE to access the student complaint form.

Please refer to Standard Operating Procedure 2001 for more information about the Academic Affairs Student Complaint Logs.

Please refer to Standard Operating Procedure 4001 for more information about the Student Affairs Student Complaint Logs.

Please refer to Standard Operating Procedure 3001 for more information about the Finance and Administration Student Complaint Logs.